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Fulfillment & Shipping Policy

Effective Date: June 8, 2025
Company: The Bundle Gang
Website: www.thebundlegang.com
Contact: info@thebundlegang.com | (504) 515-1544
Address: 201 S Broad St, New Orleans, LA 70119

Order Processing & Fulfillment Time

• Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• Custom/Pre-Order Items: May take an additional 3–7 business days for preparation, especially for wigs or specialty textures.

• Order Verification: Orders flagged for fraud or payment verification may be delayed pending confirmation.

Shipping Methods & Delivery Estimates

We offer both Standard and Expedited Shipping options at checkout.

Shipping MethodDelivery Time (after processing)Cost

Standard Shipping3–7 business daysCalculated at checkout

Expedited Shipping1–3 business daysCalculated at checkout

Local Pickup (New Orleans Only)1 business day after confirmationFree

Shipping rates are automatically calculated based on weight and destination.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking link to become active.

Shipping Delays & Issues

• We are not responsible for delays caused by the carrier (e.g., weather, natural disasters, or high-volume periods).

• If your package is marked as delivered but you haven’t received it, contact the carrier first. If the issue persists, contact us at info@thebundlegang.com within 3 days of the delivery date.

International Shipping

We currently ship only within the United States. If you are an international customer interested in our products, please contact us directly to discuss options.

Wrong or Incomplete Address

If an incorrect address is provided at checkout, The Bundle Gang is not responsible for misdelivered or lost packages. If your order is returned to us due to an incorrect or incomplete address, you will be responsible for the reshipping cost.

Order Changes & Cancellations

• We do not accept order changes or cancellations once your order has been processed or shipped.

• If you need to update your shipping address, please contact us immediately after placing your order.

Lost or Stolen Packages

The Bundle Gang is not liable for lost or stolen packages marked as "delivered." Please file a claim with the shipping carrier and notify us for additional support if needed.

If you have any questions or need assistance, please contact us at:
📧 info@thebundlegang.com
📞 504-515-1544

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